Brandschenkestr. 51
8002 Zurich
Switzerland
Jacqueline Schwarz Mattes
Registered company name: Tenalis AG
Number: CHE-114.125.039
Commercial register office: Zurich
CHE-114.125.039
Icontel AG
Seestrasse 353
8038 Zurich
Switzerland
www.icontel.com
We take data protection very seriously. This is naturally reflected in how we handle personal data. This policy provides information about what information and data Tenalis AG collects and evaluates, what this information is used for and with whom it is shared. When handling your data, Tenalis AG complies with the applicable legislation – in particular the EU General Data Protection Regulation (GDPR) and Swiss data protection law. Tenalis AG processes personal data based on the consent of the data subjects.
When you access our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and similar information. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. We evaluate anonymous information of this kind statistically in order to optimise our website and the technology behind it.
Customers
As the term suggests, this category includes our customers, clients and other parties for whom Tenalis AG provides services in the course of its business activities.
Suppliers
This term refers to partnerships and companies (including sole traders) as well as atypical employees such as independent contractors and freelancers who provide services for Tenalis AG. In certain circumstances, Tenalis AG subcontracts services it provides to its customers to external suppliers who perform the services on behalf of Tenalis AG. In this context, suppliers who are individual contractors, freelancers or employees of suppliers are treated as candidates for data protection purposes.
Website visitors
All persons who access a Tenalis AG website.
Purpose of processing
By processing data, we ensure that the contractual agreements between Tenalis AG and our customers can be properly implemented and that a smooth business relationship can be guaranteed.
Type of processing
We process your data in particular as follows:
Collecting your data from you and other sources, e.g. LinkedIn
Storing (and updating, if necessary) your data in our database so that we can contact you in connection with services to be provided
Taking notes of conversations and meetings so that we can provide you with targeted services
Processing your data in order to fulfil our obligations to authorities in the course of our activities or to be able to send you appropriate information and advertising campaigns
Processed data
We only collect data about our customers to a very limited extent. We only need your contact details or the contact details of individual contacts within your organisation (such as names, business addresses, telephone numbers and email addresses) to ensure a smooth business relationship. We may also store additional information that someone from your organisation has voluntarily provided to us.
Purpose of processing
We require the contact details of the relevant persons within your organisation in order to communicate with you. We also require further information, such as your bank details, so that we can pay for the services you provide (if this is part of the contractual agreements).
Type of processing
Information in particular in the following ways:
Collecting your data from you and other sources
Storing (and updating, if necessary) your data in our database
Developing appropriate targeted advertising campaigns
Processed data
We collect the data of our contacts within your organisation, such as names, telephone numbers and email addresses. We also collect bank details in order to make payments to you.
Purpose of processing
We collect anonymised data from visitors to our website and use it to make our website easier for you to use and to better manage the services we offer.
Processed data
This includes information about how you use our website, how often you access our website, your browser type, the location from which you access our website, the language you have selected and the times at which our website is particularly popular.
We may disclose your personal data to the following categories of persons for the purposes mentioned above:
Tax, audit or other authorities if we are required to disclose this data by law or other regulation (for example, because of a request from a tax authority or in connection with a prospective legal dispute)
External service providers who perform services on our behalf (including external consultants, business partners and professional advisors such as solicitors, auditors and accountants, technical support functions and IT consultants who perform development and testing work on our company's technological systems)
External IT service providers and storage providers, provided that a corresponding processing agreement (or comparable safeguard) is in place Should Tenalis AG merge with or be acquired by another company or corporation in the future (or should there be meaningful discussions about such a possibility), we may disclose your personal data to the (future) new owners of the company or corporation.
If Tenalis AG merges with or is acquired by another company or corporation in the future (or if there are meaningful discussions about such a possibility), we may disclose your personal data to the (future) new owners of the company or corporation.
The data we process is treated confidentially and protected against loss, manipulation and unauthorised access by third parties using appropriate technical and organisational measures. Your data is stored exclusively on servers in Switzerland.
If you suspect that your personal information has been misused, lost or accessed without authorisation, please let us know as soon as possible.
We process and store your data until you revoke your consent to the storage or further processing of the data. If you do so, we will delete your personal data from our systems, unless we are required by law or other regulations to retain it (for example, because of a request from a tax authority or because the data is needed in connection with a potential legal dispute).
Under certain conditions, you can assert your data protection rights against us:
Right to withdraw consent
If you have given your consent to certain types of processing activities, you can withdraw this consent at any time with effect for the future. However, this withdrawal does not affect the lawfulness of the processing prior to the withdrawal of your consent or insofar as the processing can be justified on another legal basis.
Right to information
You have the right under Article 15 of the GDPR to obtain information from us about your data stored by us.
Right to rectification
Upon your request, we will rectify the data stored about you in accordance with Art. 16 GDPR if it is inaccurate or incorrect.
Right to erasure
If you wish, we will erase your data in accordance with the principles of Art. 17 GDPR, provided that this does not conflict with other legal regulations (e.g. statutory retention obligations) or an overriding interest on our part (e.g. to defend our rights and claims).
Right to restriction of processing or blocking
Taking into account the requirements of Art. 18 GDPR, you can request that we restrict the processing of your data.
Right to object
Furthermore, you may object to the processing of your data in accordance with Art. 21 GDPR. This right of objection exists if there are certain reasons arising from your particular situation. In this case, we will no longer process your data unless we are legally entitled to reject your objection. However, an objection to advertising measures is mandatory for us and we may no longer process your data for these purposes.
If you have given your consent to advertising measures and no longer wish to receive these advertising measures, you must revoke your consent.
Right to data portability
You also have the right to receive your data in a structured, commonly used and machine-readable format or to transfer it to a third party in accordance with the provisions of Art. 20 GDPR.
Right to lodge a complaint with the data protection authority
You also have the right to lodge a complaint with any competent data protection supervisory authority (Art. 77 GDPR). However, we recommend that you always address any complaints to our data protection officer first so that we can resolve your issue as quickly as possible and in a customer-oriented manner. To ensure prompt processing, please send your requests to exercise your rights in writing to Tenalis AG.
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
This privacy policy was last updated on 17 May 2018.
We reserve the right to amend this privacy policy from time to time to ensure that it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example when introducing new services. The current privacy policy published on this website and mobile application applies.
Tenalis AG is responsible for the processing of personal data. You can view, change or update your personal data or request further information by contacting our data protection officer (via email at info@tenalis.ch or by post at: Tenalis AG, Brandschenkestr. 51, 8002 Zurich).
By using and accessing the Tenalis website, you agree to the following terms and conditions.
Emails or forms sent via the internet are neither confidential nor secure and may be viewed and altered by third parties. Tenalis AG is not liable for any damage arising in connection with messages sent to it by unencrypted email or other electronic means of communication (SMS, etc.).
The written consent of the copyright holder must be obtained in advance for the reproduction of any elements.
The "Tenalis" logo is a registered trademark of Tenalis AG. No part of the digital presence is designed in such a way as to grant a right to use the trademark.
We do not assume any liability for the correctness, accuracy, timeliness, reliability and completeness of the information.
Liability claims against us for material or immaterial damage arising from access to or use or non-use of the information published on, misuse of the connection or technical faults are excluded.
All offers are non-binding. We expressly reserve the right to change, supplement or delete parts of the website or the entire offer without prior notice, or to discontinue publication temporarily or permanently.
Links to third-party websites are outside our area of responsibility. We accept no responsibility for such websites. Access to and use of such websites is at the user's own risk.
We use cookies to optimise the use of the website.
Cookies are small text files that websites you visit store on your computer and allow the website operator to recognise your computer when you visit again.
Most web browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to ask you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device by using the appropriate function in your browser.
A corresponding function is built into our website to enable or disable cookies. There you can also choose which cookies you want to allow or not.
If you decide not to accept our cookies or the cookies and tools of our partner companies, you will not be able to see certain information on our websites and will not be able to use some features that enhance your visit.
Further information on the use of cookies can be found on the following website: www.allaboutcookies.org
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.
However, due to the activation of IP anonymisation on these web pages, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You may refuse the use of cookies, but please note that if you do so, you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
In order to display our content correctly and in a graphically appealing manner across all browsers, we use script libraries and font libraries such as Google Web Fonts on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or prevents access, content will be displayed in a standard font.
Calling up script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible – although currently unclear whether and, if so, for what purposes – that operators of such libraries collect data.
The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/
This website uses Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes and uses data about visitors' use of the map functions. For more information about data processing by Google, please refer to Google's privacy policy. There you can also change your personal privacy settings in the privacy centre.
YouTube videos may also be embedded on our website. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. YouTube is informed which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behaviour to you personally. You can prevent this by logging out of your YouTube account beforehand.
When a YouTube video is started, the provider uses cookies that collect information about user behaviour.
If you have deactivated the storage of cookies for the Google Ad programme, you will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you wish to prevent this, you must block the storage of cookies in your browser or on our website.
Further information on data protection at YouTube can be found in the provider's privacy policy.
Our website uses Google conversion tracking. If you have reached our website via an advertisement placed by Google, Google AdWords will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an advertisement placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not yet expired, we and Google can recognise that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked across the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this purpose – for example, by setting your browser to generally disable the automatic setting of cookies or by setting your browser to block cookies from the domain "googleleadservices.com".
Please note that you must not delete the opt-out cookies if you do not want measurement data to be recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.
To the extent permitted by law, all legal relationships between users of the digital presence and Tenalis AG are subject to Swiss substantive law. The exclusive place of jurisdiction is Zurich, Canton of Zurich, Switzerland.
